Car rental, simplified to perfection.

Welcome to getrentalcar.shop. By accessing our services, reserving a vehicle, or entering into a rental agreement, you explicitly accept and agree to be bound by these General Terms and Conditions (Allgemeine Geschäftsbedingungen).

1. Scope of Agreement & Contract Formation

These terms govern all rental bookings, inquiries, and vehicle usage contracts initiated via getrentalcar.shop. A legally binding contract is established once GetRentalCar Mobility GmbH issues an electronic booking confirmation accompanied by a unique booking reservation number.

2. Driver Qualifications & Eligibility Requirements

• Minimum Age: The renter and any authorized additional drivers must be at least 21 years of age for compact and economy classes, and at least 25 years for premium SUVs, executive classes, and high-performance electric vehicles. Drivers aged 21–24 may be subject to a young driver surcharge.
• Driving License: Drivers must have held a valid category B (passenger vehicle) driving license for a minimum of 1 year (2 years for premium categories). Licenses issued in non-EU/EEA countries must be accompanied by an International Driving Permit (IDP) or an official German translation if not in Latin script.
• Identification: A valid passport or national ID card must be presented physically alongside the driver's license at vehicle handover.

3. Payment Methods & Security Deposit (Kaution)

• All rentals must be backed by a major physical credit card (Visa, MasterCard, American Express) issued in the primary renter’s full legal name. Debit cards (EC-Karte / Maestro / Visa Debit) are only accepted for select compact categories with supplementary comprehensive coverage.
• A pre-authorization security deposit (typically €300 to €1,500 depending on the vehicle class) will be blocked on the card at pickup to guarantee fuel compliance, toll payments, and potential excess liability.
• Upon return of the undamaged vehicle with the agreed fuel/battery level, the pre-authorized amount is released immediately (banking processing times usually range from 2 to 5 business days).

4. Vehicle Pickup, Inspection & Return

• Inspection: Both parties perform a visual condition inspection at pickup. Any existing scratches, dents, or defects are logged in the digital Handover Protocol (Übergabeprotokoll).
• Fuel & Battery Policy: All combustion vehicles are supplied with a full tank and must be returned full ("Full-to-Full"). Electric vehicles must be returned with at least 80% battery charge unless a prepaid charging package was added.
• Late Returns: A grace period of 29 minutes is granted. Returns beyond 30 minutes past the scheduled return time incur an additional full daily rental rate plus an administrative processing fee of €25.

5. Permitted Geographic Areas & Cross-Border Travel

Vehicles may be operated freely throughout Germany and Zone 1 Schengen EU countries (Austria, Switzerland, France, Netherlands, Belgium, Luxembourg, Denmark, Sweden) at no additional charge upon prior notification. Cross-border travel to Eastern or Southern European countries must be explicitly registered and authorized in writing prior to departure.

6. Prohibited Vehicle Uses

The renter agrees not to use the vehicle for:

• Motor sport events, racetrack driving (including the Nürburgring Nordschleife), pace making, or driving competitions;
• Commercial passenger carriage (rideshare services like Uber/FreeNow) without commercial endorsement;
• Sub-leasing, lending to unauthorized third-party drivers, or transportation of hazardous goods;
• Driving under the influence of alcohol, drugs, or narcotics (blood alcohol limit: 0.00‰).

7. Insurance, Collision Damage Waiver (CDW) & Deductible

Third-party liability insurance (Haftpflichtversicherung) is included by statutory German law with statutory minimum coverage up to €100 million for personal injury and property damage. Collision Damage Waiver (CDW / Vollkasko) and Theft Protection (Teilkasko) reduce the financial liability of the renter to a defined excess (deductible), usually €850 to €1,800. Renters may purchase "Zero Deductible Protection" to eliminate excess liability entirely.

8. Traffic Infractions, Tolls & Speeding Fines

The renter is strictly liable for all highway tolls, parking tickets, environmental zone (Umweltplakette) violations, and speeding fines incurred during the rental period. For each notification forwarded by German or international authorities, GetRentalCar charges a standard administrative processing fee of €19.50 (incl. German VAT).

Protecting your personal data is our utmost priority. This privacy statement explains how GetRentalCar Mobility GmbH collects, processes, and safeguards personal data when you visit getrentalcar.shop or book our services.

1. Data Controller Information

GetRentalCar Mobility GmbH
Friedrichstraße 176–179, 10117 Berlin, Germany
Email for Data Protection inquiries: privacy@getrentalcar.shop
Data Protection Officer (DPO): Reachable at the postal address above with the addition "Attn: Data Protection Officer".

2. Legal Bases for Processing (Art. 6 GDPR)

We process personal data strictly in accordance with:

• Art. 6(1)(b) GDPR: Performance of a rental contract or pre-contractual booking requests;
• Art. 6(1)(c) GDPR: Compliance with legal, fiscal, and anti-money-laundering obligations under German commercial and tax law (HGB, AO);
• Art. 6(1)(f) GDPR: Legitimate interests in vehicle security, fleet protection, accident claims defense, and fraud prevention;
• Art. 6(1)(a) GDPR: Explicit consent (e.g. for analytical cookies or marketing subscriptions).

3. Categories of Data Collected

• Master & Contact Data: Name, salutation, residential address, telephone number, email address.
• Identification & Verification Data: Driver's license number, issuing authority, issue/expiry date, passport/ID card number, date of birth.
• Financial & Payment Data: Credit card token, masked PAN (last 4 digits), transaction authorization IDs (full card details are processed directly by PCI-DSS Level 1 certified payment gateways).
• Vehicle Telematics / GPS Data: Selected premium or electric vehicles are equipped with geolocation and telemetry hardware. Location data is only queried in incidents of theft, geo-fence breach (unauthorized border crossing), serious accident notifications (eCall), or recovery after contract default.

4. Data Recipients & Cross-Border Transfers

We do not sell personal data. Data is shared exclusively with certified processors bound by data processing agreements (DPA):

• Credit reference agencies & identity verification providers (SCHUFA / Veriff) for mandatory fraud screening;
• Licensed roadside assistance networks (ADAC e.V.) in case of vehicular breakdown;
• Police and municipal traffic authorities in the lawful investigation of traffic violations and toll defaults;
• All servers and databases are hosted within ISO 27001 certified data centers in Frankfurt am Main, Germany (EU-only data residency).

5. Data Retention Periods

Contractual documentation, invoices, and accounting vouchers are retained for 10 years pursuant to Section 147 of the German Fiscal Code (Abgabenordnung - AO) and Section 257 of the German Commercial Code (HGB). Marketing inquiries and browsing session records are wiped after 90 days.

6. Your Rights under the GDPR

As a data subject located in the European Union, you possess the following actionable rights:

• Art. 15 GDPR: Right of access to your stored personal data;
• Art. 16 GDPR: Right to rectification of inaccurate or incomplete data;
• Art. 17 GDPR: Right to erasure ("Right to be forgotten"), subject to statutory retention obligations;
• Art. 18 GDPR: Right to restriction of processing;
• Art. 20 GDPR: Right to data portability in a structured, machine-readable format;
• Art. 21 GDPR: Right to object to processing based on legitimate interests;
• Art. 77 GDPR: Right to lodge a complaint with a competent supervisory authority. Our regional authority is: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Alt-Moabit 59-61, 10555 Berlin.

1. Tiered Cancellation Schedule

2. Reservation Changes & Date Amendments

You may adjust your pickup date, time, or location free of charge up to 12 hours prior to scheduled collection, subject to vehicle availability and applicable seasonal rate adjustments.

3. Early Returns

If you return your rental vehicle ahead of the agreed contract return date, no refund can be granted for the unused days, as the fleet slot has been reserved exclusively for your booking.

4. Refund Processing Times

Approved refunds are dispatched within 24 business hours from our Berlin treasury. Depending on your financial institution or credit card provider, funds typically reflect in your account within 3 to 5 banking days.

This Cookie Policy explains how getrentalcar.shop uses cookies, local storage items, and similar web tracking technologies to deliver our booking platform.

1. What are Cookies?

Cookies are small text snippets stored on your device when you browse websites. They enable session retention, preserve search criteria, and ensure system security.

2. Cookie Classifications

3. Managing Your Cookie Preferences

You can adjust your cookie settings or revoke consent at any time by clicking the button below:

1. Vehicle Category "Or Similar" Disclaimer

Vehicle models displayed on getrentalcar.shop (e.g. "Volkswagen Golf 8", "BMW X3", "Tesla Model 3") serve as characteristic representatives of an ACRISS vehicle category. In accordance with international automotive rental standards, GetRentalCar guarantees the reserved vehicle category, transmission type, seating capacity, and features, but cannot guarantee a specific vehicle manufacturer, model color, or engine variant unless explicitly designated as a "Guaranteed Model" at checkout. In the rare event of unavailability, a free upgrade to a higher vehicle category is automatically granted.

2. Pricing & Currency Accuracy Disclaimer

All prices shown on getrentalcar.shop are stated in Euro (€, EUR) and include statutory German Value Added Tax (currently 19% MwSt.) as well as all mandatory environmental fees and airport/railway concession fees. Surcharges for optional accessories (such as ISOFIX child booster seats, snow chains, or auxiliary GPS units) are priced transparently prior to payment confirmation.

3. Limitation of Liability

To the fullest extent permitted under German law (BGB), GetRentalCar Mobility GmbH shall only be held liable for intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit). In cases of slight negligence, liability shall be restricted exclusively to the breach of material contractual obligations (Kardinalpflichten) and limited to typical, foreseeable contractual damages. Liability for indirect, consequential, or lost business profits is expressly excluded, except in instances of injury to life, body, or health.

4. External Links & Third-Party Platforms

Our website contains links to external third-party websites (e.g. EU Dispute Resolution, map navigation services, payment gateways). We have no influence over the contents of these external portals and assume no liability for third-party content. The respective service provider or operator of the linked pages is always responsible for its own content.

5. Force Majeure & Severability Clause

Neither party shall be liable for failure to perform contractual duties caused by acts of God, extreme meteorological events, severe road blockages, war, civil commotion, or governmental travel prohibitions. If any provision of these terms is deemed invalid or unenforceable under German law, the validity of the remaining provisions shall remain entirely unaffected.